All taxes a processed at the sales line item level and then added together to provide the total tax on the invoice.
Category: Accounting
#712 – Connection not Open to Receive
Install MiraServ » Install MiraServ
#792 – Pinpad write/comm error
Possible PINpad hardware connection issue. Disconnect all cables to PINpad: power, serial connection to computer Re-connect PINpad cables. Reboot computer. Run PINpad Initialization. Call Eigen at 604-736-1066 if does not recover.
PCI Compliance
Charge Our basic payment interface encrypts card numbers in our database which can be processed independently on 3rd party terminals. It does not include a PCI compliance certificate. Authorize.Net Authorize.Net allows direct payment integration but does not include a PCI compliance certificate. Credit cards supported Debit cards not supported http://www.authorize.net/resources/blog/understanding-pci-compliance/ MiraServ We trust Eigen Development for our fully integration payment solution and to handle all Read More
Setup Authorize.Net
1. Setup API Credentials & Keys 2. Disable Enhance Address Verification Service (AVS) 3. Add new forms of payment with configuration.
Adding code scanning to the billing
Scanning bar codes and QR codes can increase efficiency when adding inventories to the billing.
#778 – Invalid StationID
This issue will occur if you have properly connected PINpad station but then a different station is selected from the Login window. The configuration is tied directly and so selecting a different station can break the communication between the two applications.
#83 – Maximum refund credit reached
There is a maximum daily refund limit per station.
#781 – Station not Initialized
Run Initialization steps. » Initialize a PINpad
Routing and Date of Booking filters
There are powerful business rules which can be applied granularly to manage pricing.
Update and apply a new inventory price or tax
A new inventory price or tax rate can be applied to all existing and future invoices.
#772 – EMV Config Failed
Unplug the PINpad. Plug in the PINpad. Press SETUP during the boot cycle. Enter Password: 952010 Press TERMINAL SETTINGS Press PINPAD MODE PINPAD MODE: E Press CORRRECTION to remove existing setting. Press OK to save Press CANCEL several times to exit out of the menu and then click RESTART
#798 – Pinpad Error
Possible PINpad hardware issue. Temporarily turn off Firewall Temporarily turn off Anti-Virus protection Check to ensure drivers, including USB drivers are up to date. Check, if applicable, Prolific USB-to-Serial Comm Port (COMx) Stop and Start MiraServ Run Initialization: 000 and 007 Eigen reports PINpad is pinging host properly Run Payment Resolution steps: Request replacement PINpad Replace PINpad with another PINpad Supply Eigen with Serial number Read More
Eigen Response Codes
Full list of Eigen error response codes by payment processor.
Setup MiraSecure for online bookings
MiraSecure is an eCommerce product which allows pre-authorizing and tokenizing of credit cards. These are important steps for both PCI compliance and for ensuring customers card details are valid.
3rd Party Credit Processing
The booking system can be configured to securely store encrypted credit card numbers and present them to employees for processing on 3rd party payment terminals.
Setup Receipts
Install the receipt printer Follow the instructions from the disk installation as provided by the manufacturer. Verify the receipt printer has been installed in Windows under Printers and Faxes. It should show a Status of Ready. Setup the receipt printer in the Booking Agent Click File > Preferences > Billing. In the Receipt section, select the receipt printer from the drop-down list. Click OK to save. Read More
Send Eigen Configuration and Log files
There may be a credit or debit card issue that requires technical support from Eigen.
#703 – Communications Response Timeout (#903 – MAC Error)
Unplug the PINpad from the computer. This is generally a USB-to-Serial cable. Unplug the power for PINpad. Restart MiraServ. » Restart MiraServ Reboot the computer. Plug in the power to the PINpad. Wait for the “Welcome” message. Plug in the PINpad into the computer. Run Initialization steps. » Initialize a PINpad
MiraServ Installation and PINpad Initialization
MiraServ is a 3rd party payment integration product for use with the Booking Agent.
Restart MiraServ
MiraServ may require restarting when the configuration file (miraserv.ini) is updated or other system settings have been changed.
#708 – Cannot Open PINpad Port
The PINPad may lose its COM port setting when upgrading a station, moving wires or general Windows updates.
Setup Vouchers
Vouchers allow individualized tickets or vouchers to be created in the system for redemption and tracking.
Setup Coupons
Coupons provide a way to promote your business in an easy and tailored way.
Setup Postings
Posting is an event which takes all the active transactions and locks them down so they can be reported to accounting with integrity.
Setup Accounts
A chart of accounts can linked to inventories, taxes and payments. These accounts are displayed in the accounting reports.
Setup Plans
Loyalty plans allow companies to value their repeat business and offer them special discounts and deals.
Setup Customers
A managed customer list for post-paid invoicing.
Setup Agents
Agents create and manage commissionable bookings on behalf of their customers or employees.
Setup Fares
This is the type of passenger booking.
Setup Pricing
Pricing groups are the glue between the bookable routes and the linked inventories.
Setup Taxes
Multiple taxes can be setup, individually for each currency.
Setup Inventories
Inventories are the sales portion of the invoices and can have tax implications, commissions, and can be couponable eligible.
Setup Currencies
Multiple currencies can setup including a default currency.
