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Module 7: Administration » Accounting » Payment Integration » Eigen Payments » Eigen Troubleshooting » #792 – Pinpad write/comm error

#792 – Pinpad write/comm error

Modified January 27, 2020 | Created January 27, 2020 | Jeff Valair

Filed under Eigen Troubleshooting

Possible PINpad hardware connection issue.

  1. Disconnect all cables to PINpad: power, serial connection to computer
  2. Re-connect PINpad cables.
  3. Reboot computer.
  4. Run PINpad Initialization.
  5. Call Eigen at 604-736-1066 if does not recover.
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