Category: Eigen Troubleshooting

This issue will occur if you have properly connected PINpad station but then a different station is selected from the Login window.  The configuration is tied directly and so selecting a different station can break the communication between the two applications.

There is a maximum daily refund limit per station.

Run Initialization steps. » Initialize a PINpad

Unplug the PINpad. Plug in the PINpad. Press SETUP during the boot cycle. Enter Password: 952010 Press TERMINAL SETTINGS Press PINPAD MODE PINPAD MODE: E Press CORRRECTION to remove existing setting. Press OK to save Press CANCEL several times to exit out of the menu and then click RESTART

Possible PINpad hardware issue. Temporarily turn off Firewall Temporarily turn off Anti-Virus protection Check to ensure drivers, including USB drivers are up to date. Check, if applicable, Prolific USB-to-Serial Comm Port (COMx) Stop and Start MiraServ Run Initialization: 000 and 007 Eigen reports PINpad is pinging host properly Run Payment Resolution steps: Request replacement PINpad Replace PINpad with another PINpad Supply Eigen with Serial number Read More

Full list of Eigen error response codes by payment processor.

There may be a credit or debit card issue that requires technical support from Eigen.

Unplug the PINpad from the computer. This is generally a USB-to-Serial cable. Unplug the power for PINpad. Restart MiraServ. » Restart MiraServ Reboot the computer. Plug in the power to the PINpad. Wait for the “Welcome” message. Plug in the PINpad into the computer. Run Initialization steps. » Initialize a PINpad