Possible reasons for text message blocking by a carrier. URLs in your messages are unsecure, they must have https:// in the beginning of the URL. Format of phone numbers is not conventional, phone numbers in the body of your message should be formatted as xxx-xxx-xxxx. Reference https://support.twilio.com/hc/en-us/articles/360008704834-Error-30007-Message-Delivery-Message-Filtered-when-Sending-SMS
Category: Troubleshooting
Report a technical issue (Screen Recording)
To better understand a problem you are encountering, it is helpful to be able to “step into your shoes” while you walk through the issue. Screen Recording allows us to capture these issue so we may replicate the issue in our lab. Open the Screen Recorder. https://screencast-o-matic.com/screen-recorder Click Launch Free Recorder. Click the gear icon, set Size to Fullscreen. Click Record. Perform all actions from Read More
New Booking showing on manifest
The New Booking listed on the manifest is pending completion. This happens when a new booking is created and space is held while the booking is completed. This pending booking is visible to all employees accessing the manifest at the same time the booking is created. In the case of a station failure where the connection is lost the pending booking will reload when the Read More
#778 – Invalid StationID
This issue will occur if you have properly connected PINpad station but then a different station is selected from the Login window. The configuration is tied directly and so selecting a different station can break the communication between the two applications.
#83 – Maximum refund credit reached
There is a maximum daily refund limit per station.
Report a technical issue
To better understand a problem you are encountering, it is helpful to be able to “step into your shoes” while you walk through the issue.
#781 – Station not Initialized
Run Initialization steps. » Initialize a PINpad
Emergency Support
Phone: 604-986-9000 emergency@blueskybooking.com
#772 – EMV Config Failed
Unplug the PINpad. Plug in the PINpad. Press SETUP during the boot cycle. Enter Password: 952010 Press TERMINAL SETTINGS Press PINPAD MODE PINPAD MODE: E Press CORRRECTION to remove existing setting. Press OK to save Press CANCEL several times to exit out of the menu and then click RESTART
#798 – Pinpad Error
Possible PINpad hardware issue. Temporarily turn off Firewall Temporarily turn off Anti-Virus protection Check to ensure drivers, including USB drivers are up to date. Check, if applicable, Prolific USB-to-Serial Comm Port (COMx) Stop and Start MiraServ Run Initialization: 000 and 007 Eigen reports PINpad is pinging host properly Run Payment Resolution steps: Request replacement PINpad Replace PINpad with another PINpad Supply Eigen with Serial number Read More
Eigen Response Codes
Full list of Eigen error response codes by payment processor.
Send Eigen Configuration and Log files
There may be a credit or debit card issue that requires technical support from Eigen.
#703 – Communications Response Timeout (#903 – MAC Error)
Unplug the PINpad from the computer. This is generally a USB-to-Serial cable. Unplug the power for PINpad. Restart MiraServ. » Restart MiraServ Reboot the computer. Plug in the power to the PINpad. Wait for the “Welcome” message. Plug in the PINpad into the computer. Run Initialization steps. » Initialize a PINpad
