Core Concepts

There are two distinct areas on the main window, the Schedule and Address Book tab.

While all employees will move between the two tabs, generally speaking the Schedule tab is used primarily by operations and front counter to manage the schedule and check in passengers and the Address Book is more reservations focused, to create and change customer bookings.

Schedule

Address Book

Terminology

Schedules

This is your list of scheduled services, tours and charters.

The schedule is granular; that is, it can be adjusted for each individual day/time the service is run.

This comes in handy for holidays and last minute changes on a particular day.

Examples:

Segments

A segment is a way to group related schedules together.

Each schedule is linked to a single segment.

This feature assists in downstream reporting and filtering the schedules.

Equipment

This is the individual aircraft, boat, bus or other transportation vehicle.

Each equipment can have its own predefined capacity limits for seats and weight.

» Setup Equipment

Classes

This is the bookable sections of the schedule.

This is configurable to the complexities of your business model.

» Setup Classes

Seat and weights limits

This is number of bookings allowed limited by seat and weight in a class.

The # limit can also apply to non-passengers classes such as freight, but is generally not applicable.

An example of a class breakdown:

Legs

Each schedule contains at least one leg with a departure and arrival location.

Multiple legs can be added for a multi-hop and/or round-trips.

Routes

The bookable route pairs.

A. Single Leg

A single point to point connection, A > B.

B. Multiple Legs

If more than one leg is created, there will be multiple route pair possibilities.

To understand the concept of multi-legged routes we can visualize travelling from A > B > C.

C. Connections

We can connect the multiple schedules in a hub/spoke fashion.

Fares

This provides individualized pricing by type of passenger profile.

» Setup Fares

Tiers and Policies

Tiers allow tickets in the same class to be sold at different price levels and restrictions.

Each tier has its own set of policies including name changes, schedule changes and cancellation fees.

Tiers offer powerful business rules which can restrict number of seats available, seat yielding by percentage and booking date windows.

The policies for each tier are globally set:

• Policies can be set based on time following the creation of the booking or the time prior to departure
• Multiple policies can be layered for each tier
• Name changes w/applicable fee
• Schedule changes w/applicable fee
• Cancellations w/applicable fee
• Available methods of payment

The operational rules for a tier can be set at the individual schedule level:

• Maximum number of seats or percentage of seats
• Maximum weight or percentage of weight
• Open for bookings during a preset time period
• Yielding by seat and/or weight load factor
• Available for internal and/or online bookings
• Pricing

» Setup Tiers and Policies

Pricing

The fare categories are linked to tiers on the individual schedules.

Pricing determines which inventories are applied for each fare.

Powerful filters can be setup to meet your business needs.

• Inventories with commissions and loyalty points
• Date of booking
• Date of departure
• Departure and arrival locations
• Day of the week
• Time of day
• Internal and/or online bookings

The total cost for a route is generated by drilling down to the applicable pricing and inventory items:

1. Route
2. Tier
3. Pricing group
4. Fare
5. Inventory
6. Inventory Filters

» Setup Pricing

Postings

Postings are financial transaction that have been locked down — generally daily — for accounting purposes. This ensures posted sales, taxes and payments are protected from further adjustments and will always be reconcilable to your accounting system.

» Setup Postings

Address Book

This is your full list of customers.

This is where your reservations department would lookup customers to add and make changes to their bookings.

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